Privacy Policy

1. Introduction

At Glass nickel pizza, we are deeply committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website at glassnickel-pizz.click, place orders, or interact with our services.

This policy applies to all users of our website, mobile application, and services, including customers who place food orders, make reservations, or participate in our loyalty programs. By using our services, you agree to the terms outlined in this Privacy Policy.

Important Note: We never sell, rent, or trade your personal data to third parties for their marketing purposes. Your information is used solely to provide you with the best possible food service experience.

2. Information We Collect

2.1 Information You Provide to Us

When you interact with Glass nickel pizza, you may provide us with various types of personal information, including:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, account preferences
• Payment Information: Credit card details, billing information (securely encrypted and stored through our payment processors)
• Food Preferences and Dietary Information: Favorite orders, dietary restrictions, allergen information, special dietary requirements (vegan, vegetarian, gluten-free, halal, kosher, etc.)
• Order Details: Food items ordered, quantities, special instructions, delivery preferences
• Loyalty Program Data: Rewards points, membership status, redemption history
• Reservation Information: Table booking details, party size, special occasion notes
• Catering Event Details: Event type, guest count, menu preferences, delivery logistics
• Communications: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Newsletter subscriptions, promotional communications consent

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, referral sources
• Location Data: Approximate location based on IP address, precise location if you grant permission for delivery purposes
• Cookie Data: Session identifiers, user preferences, shopping cart contents, authentication tokens
• Performance Data: Page load times, error logs, system performance metrics

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: Profile information if you choose to connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic and interest data for advertising purposes (with your consent)
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

We use your personal information to deliver our food services effectively:

• Order Processing: Preparing your food orders, coordinating kitchen operations, managing inventory
• Delivery Services: Coordinating delivery logistics, tracking orders, communicating with delivery personnel
• Account Management: Creating and maintaining your user account, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, processing refunds or complaints
• Quality Improvement: Analyzing feedback to improve food quality, service efficiency, and customer satisfaction
• Personalization: Recommending menu items based on your order history and preferences

3.2 Communication

We communicate with you for various service-related purposes:

• Order Communications: Confirmation emails, preparation updates, delivery notifications, arrival alerts
• Account Notifications: Password changes, security alerts, account updates
• Customer Support: Responses to your inquiries, follow-up communications, satisfaction surveys
• Important Notices: Policy changes, service updates, security notifications
• Marketing Communications: Promotional emails, special offers, new menu announcements (only with your explicit consent)

3.3 Marketing and Analytics

With your consent, we use your information for marketing and analytical purposes:

• Personalized Advertising: Showing relevant ads based on your food preferences and order history
• Website Analytics: Understanding user behavior, popular menu items, peak ordering times
• Campaign Measurement: Evaluating the effectiveness of marketing campaigns and promotions
• Market Research: Identifying trends for new menu items, pricing strategies, service improvements
• Customer Segmentation: Creating targeted offers based on dining preferences and frequency

3.4 Legal Compliance

We may use your information to comply with legal obligations:

• Legal Requests: Responding to court orders, subpoenas, or government inquiries
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Safety Protection: Protecting the rights, property, and safety of our customers, employees, and business
• Dispute Resolution: Resolving conflicts, investigating complaints, enforcing terms of service
• Regulatory Compliance: Meeting food safety, health department, and business licensing requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us deliver our services:

• Payment Processors: Stripe, PayPal, and other secure payment platforms to process transactions
• Delivery Services: Third-party delivery companies to fulfill your orders
• Cloud Storage Providers: Amazon Web Services, Google Cloud for secure data storage and backup
• Email Service Providers: Mailchimp, SendGrid for sending order confirmations and marketing emails
• Analytics Tools: Google Analytics, Facebook Pixel for website performance analysis
• Customer Support Tools: Help desk software providers for managing support tickets

All service providers are contractually bound to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Court Orders and Subpoenas: When legally compelled to provide information
• Government Investigations: Cooperating with law enforcement or regulatory agencies
• Legal Compliance: Meeting statutory requirements for food businesses
• Emergency Situations: Protecting public safety or preventing harm

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets:

• Your information may be transferred to the new owner
• We will notify you via email or prominent website notice before the transfer
• The new owner must comply with this Privacy Policy
• You have the right to delete your account before any transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint promotions with partner restaurants
• Sharing testimonials or reviews (with your permission)
• Including your information in case studies or marketing materials

5. Data Security

5.1 Technical Security Measures

We implement industry-standard technical safeguards to protect your information:

• Encryption: All data transmission is protected using SSL/TLS encryption (256-bit)
• Secure Storage: Personal data is encrypted at rest using AES-256 encryption
• Firewall Protection: Advanced firewall systems monitor and filter all network traffic
• Access Controls: Multi-factor authentication and role-based access for employees
• Security Monitoring: 24/7 automated monitoring for suspicious activities and intrusion attempts
• Regular Backups: Automated daily backups stored in secure, geographically distributed locations
• Vulnerability Scanning: Regular security assessments and penetration testing

5.2 Organizational Security Measures

Our team follows strict procedures to maintain data security:

• Employee Training: Regular security awareness training for all staff members
• Access Policies: Strict need-to-know basis for accessing personal data
• Confidentiality Agreements: All employees and contractors sign comprehensive confidentiality agreements
• Incident Response: Documented procedures for responding to security incidents
• Regular Audits: Annual security audits by independent third-party firms
• Data Minimization: We collect only the information necessary for our services

5.3 Your Security Responsibilities

You play an important role in keeping your information secure:

• Strong Passwords: Use unique, complex passwords for your account
• Password Protection: Never share your login credentials with others
• Public Computers: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails claiming to be from us
• Account Monitoring: Regularly review your account for unauthorized activities
• Immediate Reporting: Contact us immediately if you suspect unauthorized access

5.4 Security Breach Notification

In the unlikely event of a data breach affecting your personal information:

• We will notify you within 72 hours of discovery
• Notification will include details about what information was affected
• We will provide guidance on steps you can take to protect yourself
• Relevant authorities will be notified as required by law
• We will take immediate steps to secure the breach and prevent future incidents

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies We Use:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Ad performance measurement and custom audience creation
• Web Beacons: Email open rate tracking and engagement measurement
• Local Storage: Storing user preferences and shopping cart data in your browser
• Session Storage: Temporary data storage for single browsing sessions

Cookie Management:

You can manage cookies through your browser settings:

• Most browsers allow you to accept, reject, or delete cookies
• You can set your browser to notify you when cookies are being placed
• Disabling cookies may affect website functionality and your user experience
• Some features like shopping cart and user preferences require cookies to function properly

7. Your Privacy Rights

Under various privacy laws including GDPR and CCPA, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what personal information we collect, use, and share about you. You can request:

• A copy of all personal information we have about you
• Information about how we use your data
• Details about third parties we share your information with
• The source of information we collected about you

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information:

• Update your contact information and delivery addresses
• Correct dietary preferences and allergen information
• Modify account settings and preferences
• Update payment information and billing details

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information in certain circumstances:

• When the information is no longer necessary for our services
• If you withdraw consent for data processing
• If the information was unlawfully processed
• Note: Some information may be retained for legal compliance

7.4 Right to Restrict Processing

You can limit how we use your personal information when:

• You contest the accuracy of the information
• Processing is unlawful but you don't want deletion
• We no longer need the data but you need it for legal claims
• You object to processing while we verify our legitimate interests

7.5 Right to Data Portability

You can receive your personal information in a machine-readable format:

• Download your order history and account data
• Transfer your information to another service provider
• Receive data in commonly used formats (JSON, CSV)

7.6 Right to Object

You can object to certain types of data processing:

• Marketing communications and promotional emails
• Profiling for advertising purposes
• Processing based on legitimate interests
• Direct marketing activities

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects or similarly significant effects.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

8. Children's Privacy

Glass nickel pizza is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Our Policy Regarding Children:

• No Intentional Collection: We do not intentionally collect, use, or share personal information from individuals under 16
• Age Verification: Our registration process includes age verification measures
• Parental Notification: If we become aware that we have collected information from a child under 16, we will notify parents and request consent
• Immediate Deletion: Upon discovery, we will promptly delete any information collected from children without proper parental consent
• Parental Rights: Parents can review, delete, or refuse further collection of their child's information

If You Are a Parent:

If you believe your child under 16 has provided us with personal information, please contact us immediately at [email protected]. We will investigate and take appropriate action to remove any such information from our systems.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information across international borders, we implement appropriate safeguards:

• Adequacy Decisions: We rely on European Commission adequacy decisions for transfers to countries with adequate protection
• Standard Contractual Clauses (SCCs): We use EU-approved contractual clauses for transfers to countries without adequacy decisions
• Data Processing Agreements: All international partners must sign comprehensive data protection agreements
• Security Measures: We require the same level of security for international transfers as domestic processing
• Regular Audits: We conduct regular compliance audits of our international data processing partners

9.2 Transfer Destinations

Your personal information may be transferred to and processed in the following locations:

• United States: Cloud storage services, payment processing, customer support
• European Union: Data analytics, marketing services, backup storage
• Other Countries: As necessary for service provision, always with appropriate protection measures

All transfers comply with applicable data protection laws and include contractual safeguards to protect your privacy rights.

10. Data Retention Periods

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Here are our retention periods for different types of information:

Safe Data Disposal

When we delete your information, we follow strict disposal procedures:

• Complete Electronic Deletion: Data is permanently deleted from all systems and cannot be recovered
• Physical Record Destruction: Paper records are shredded using cross-cut shredders
• Backup Deletion: Information is removed from all backup systems within 90 days
• Third-Party Notification: Service providers are instructed to delete your information
• Disposal Documentation: We maintain records of data disposal for audit purposes

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by Glass nickel pizza. This Privacy Policy does not apply to these external sites.

Important Considerations:

• No Responsibility: We are not responsible for the privacy practices or content of third-party websites
• Independent Policies: Each third-party site has its own privacy policy and terms of service
• Review Required: We strongly encourage you to review the privacy policies of any third-party sites you visit
• Your Responsibility: Any information you provide to third-party sites is subject to their privacy practices
• No Endorsement: Links do not constitute endorsement of third-party sites or their practices

Common Third-Party Links:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors (PayPal, Stripe)
• Review sites (Google Reviews, Yelp)
• Partner restaurant websites
• Food delivery platform apps

12. Policy Changes

12.1 Change Notification Process

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you through multiple channels:

• Website Notice: Prominent banner on our homepage highlighting the policy update
• Email Notification: Direct email to all registered users explaining the changes
• Account Dashboard: Notification in your user account when you log in
• Pop-up Notification: Brief overview of changes upon your next visit
• App Notification: Push notification through our mobile app (if applicable)

12.2 Significant Changes

For material changes that significantly affect your privacy rights:

• We will provide at least 30 days advance notice
• We will obtain your explicit consent where required by law
• You will have the option to decline the changes and close your account
• We will clearly explain how the changes affect your information

12.3 Staying Informed

To stay updated on policy changes:

• Check Regularly: Visit this page periodically to review the latest version
• Last Updated Date: Always check the "Last Updated" date at the top of this policy
• Email Subscription: Ensure your email preferences include policy updates
• Continued Use: Your continued use of our services after changes indicates acceptance
• Disagreement Option: If you disagree with changes, you can stop using our services

13. Contact Information

13.1 Privacy-Related Inquiries

For privacy-specific questions, please include the following in your communication:

• Your full name and registered email address
• Specific privacy concern or request type
• Relevant account or order information (if applicable)
• Preferred method of response

13.2 Complaints and Resolution

If you have concerns about our privacy practices:

1. Contact Us First: Please reach out to us directly for the fastest resolution
2. Escalation: If unsatisfied with our response, you can escalate to management
3. Regulatory Authority: You may also contact your local data protection authority
4. Response Commitment: We commit to responding to all privacy inquiries within 3 business days

For complaints in the European Union, you may contact your local supervisory authority. For U.S. residents, you may contact the Federal Trade Commission or your state's attorney general office.

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through multiple methods:

• Unsubscribe Links: Click the unsubscribe link at the bottom of any marketing email
• Account Settings: Update your communication preferences in your user account dashboard
• Email Request: Send an email to [email protected] with "Unsubscribe" in the subject line
• Phone Request: Call +1 860-567-0043 and speak with customer support
• Written Request: Mail your request to our physical address

Processing Time: Marketing consent withdrawal will be processed within 48 hours. You may receive a few more emails during this processing period.

14.2 Account Deletion Process

If you wish to completely delete your account and associated data:

1. Login to Account: Access your user account dashboard
2. Account Settings: Navigate to "Privacy & Security" settings
3. Delete Account: Select "Delete My Account" option
4. Confirmation: Enter your password and confirm deletion
5. Final Warning: Review the list of data that will be permanently deleted
6. Submit Request: Submit your deletion request

14.3 Data Retention After Account Deletion

Please note that some information may be retained after account deletion for:

• Legal Compliance: Tax records, financial transactions (up to 7 years)
• Fraud Prevention: Security logs and fraud prevention data (up to 2 years)
• Dispute Resolution: Customer support records related to unresolved issues
• Legitimate Business Interests: Anonymized analytics data that cannot identify you

15. Conclusion

At Glass nickel pizza, protecting your privacy is not just a legal obligation—it's fundamental to building and maintaining your trust. We are committed to transparent data practices, robust security measures, and respecting your privacy rights.

Our Privacy Commitment to You:

• Transparency: We will always be clear about how we collect, use, and protect your information
• Security: We invest in the latest security technologies to safeguard your personal data
• Control: You have meaningful choices about how your information is used
• Respect: We respect your privacy preferences and honor your requests promptly
• Innovation: We continuously improve our privacy practices as technology evolves

Building Trust Through Privacy

Your relationship with Glass nickel pizza is built on trust, and we understand that trust must be earned every day through our actions. Whether you're ordering your favorite pizza, exploring new menu items, or participating in our loyalty program, you can be confident that your personal information is handled with the highest level of care and respect.

Questions and Feedback

We encourage you to reach out with any questions, concerns, or feedback about our privacy practices. Your input helps us improve our services and maintain the trust you place in us.

Thank you for choosing Glass nickel pizza. We appreciate your business and the trust you place in us to protect your privacy while delivering exceptional food experiences.