Terms of Service

1. Introduction and Acceptance

Welcome to Glass nickel pizza ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and food delivery services located at glassnickel-pizz.click (the "Service") operated by Glass nickel pizza.

1.1 Agreement to Terms

By using our website, placing orders, creating an account, or accessing any part of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

1.2 Eligibility Requirements

To use our services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable laws and regulations

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.4 Updates to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms of Service.

2. Definitions

For the purposes of these Terms of Service, the following definitions apply:

2.1 Key Terms

• "Company" (referred to as "we," "us," or "our") refers to Glass nickel pizza, located at 828 Bantam Rd, Bantam, CT 06750, USA.
• "You" or "User" refers to the individual accessing or using the Service.
• "Service" refers to our website, mobile application, food preparation, delivery services, and any related services provided by Glass nickel pizza.
• "Content" refers to text, images, audio, video, or other materials available on or through the Service.
• "Website" refers to glassnickel-pizz.click, accessible from https://glassnickel-pizz.click/
• "Order" refers to a request for food items placed through our Service.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.
• "Account" refers to the unique account created by you to access our Service.

3. Use of Services

3.1 Permitted Use

You may use our Service for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Browsing our menu and placing legitimate food orders
• Creating and maintaining a user account
• Accessing information about our food products and services
• Communicating with our customer service team
• Participating in promotional activities and loyalty programs

3.2 Prohibited Use

You agree not to use our Service for any of the following prohibited activities:

• Any unlawful purpose or to solicit others to perform unlawful acts
• Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
• Submitting false or misleading information
• Uploading or transmitting viruses or any other type of malicious code
• Collecting or tracking personal information of others
• Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping
• Interfering with or circumventing the security features of the Service
• Placing fraudulent orders or using stolen payment information
• Attempting to gain unauthorized access to our systems

3.3 Food Service Specific Requirements

When using our food services, you must:

• Provide accurate delivery information and contact details
• Be available to receive your order during the estimated delivery time
• Inform us of any food allergies or dietary restrictions
• Comply with minimum order requirements for delivery
• Ensure someone aged 18 or over is available to receive alcohol orders (where applicable)

4. User Accounts

4.1 Registration Requirements

To access certain features of our Service, you may be required to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account by protecting your password
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any breach of security or unauthorized use

4.2 Account Security

You are responsible for safeguarding the password and all activities that happen under your account. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions.

4.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse promotions, or engage in fraudulent activity is prohibited and may result in termination of all accounts.

4.4 Account Termination Rights

We reserve the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your account.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and quality standards. All our food products are prepared in accordance with local health department regulations and food safety guidelines. However, we cannot guarantee that our food preparation areas are completely free from allergens.

5.2 Menu and Pricing

We strive to provide accurate descriptions and pricing information for all menu items. However:

• Prices are subject to change without notice
• Images are for illustration purposes and may not reflect exact appearance
• Availability of items may vary by location and time
• We reserve the right to modify or discontinue items without notice
• All prices are in US Dollars and include applicable taxes unless otherwise stated

5.3 Order Acceptance and Cancellation

Your order constitutes an offer to buy products from us. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason, including:

• Product availability
• Errors in product or pricing information
• Credit authorization issues
• Suspected fraudulent activity
• Delivery location outside our service area

5.4 Order Modifications and Cancellations

Once an order is placed and confirmed:

• Modifications may not be possible if food preparation has begun
• Cancellation requests must be made within 5 minutes of order placement
• Cancellations after preparation begins may incur charges
• Special dietary requests cannot be guaranteed if not specified at time of order

5.5 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our website. You authorize us to charge your selected payment method for the total amount of your order, including applicable taxes, delivery fees, and gratuities.

5.6 Delivery Terms

Our delivery service operates within designated delivery zones with the following terms:

• Delivery times are estimates and may vary due to weather, traffic, or order volume
• Minimum order requirements apply for delivery service
• Delivery fees are calculated based on distance and order size
• Delivery personnel will attempt delivery once; failed deliveries may incur redelivery charges
• You must provide accurate delivery address and contact information
• Temperature-sensitive items should be consumed immediately upon delivery

5.7 Returns and Refunds

Due to the nature of food products, we cannot accept returns of food items. However, if you are unsatisfied with your order due to quality issues, incorrect items, or other valid concerns, please contact us immediately. Our refund policy is detailed in our separate Refund Policy.

6. Intellectual Property

6.1 Our Ownership Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Glass nickel pizza and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

6.2 Content Ownership

All content on our website, including but not limited to:

• Text, graphics, logos, images, and photographs
• Menu descriptions and food photography
• Website design and layout
• Software and computer code
• Audio and video materials
• Trademarks, service marks, and trade names

is owned by or licensed to Glass nickel pizza and is protected by intellectual property laws.

6.3 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for personal, non-commercial purposes only. This license does not permit you to:

• Reproduce, distribute, or display our content publicly
• Modify or create derivative works
• Use our content for commercial purposes
• Remove or alter any copyright or proprietary notices

6.4 Copyright Infringement

We respect the intellectual property rights of others and expect users to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us at [email protected] with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information
• A statement of good faith belief that use of the material is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

7. User Content

7.1 User-Generated Content

Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("User Content"). You are responsible for the User Content that you post to the Service, including its legality, reliability, and appropriateness.

7.2 Content Responsibility

By posting User Content to the Service, you represent and warrant that:

• The User Content is yours or you have the right to use it
• You have the right to grant us the license described below
• Your use of the User Content does not infringe any third-party rights
• The User Content complies with these Terms and applicable laws

7.3 License Grant

By posting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any and all media or distribution methods.

7.4 Prohibited User Content

You may not post User Content that:

• Is illegal, harmful, threatening, abusive, or offensive
• Violates the rights of any third party
• Contains false or misleading information
• Promotes discrimination or hatred
• Contains personal information of others without consent
• Infringes intellectual property rights
• Contains spam or commercial solicitations

7.5 Content Monitoring and Removal

We reserve the right, but not the obligation, to monitor and review User Content. We may remove or disable access to any User Content at any time, for any reason or no reason, without notice to you.

8. Disclaimers

8.1 Service "As Is"

Our Service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, about the operation of our Service or the information, content, or materials included on our Service.

8.2 Food Safety Disclaimers

While we take food safety seriously and follow all applicable health regulations:

• We cannot guarantee that our food preparation areas are allergen-free
• Food temperature and quality may be affected during delivery
• We recommend consuming delivered food items promptly
• Customers with severe allergies should exercise caution

8.3 Service Availability

We do not warrant that:

• The Service will be available uninterrupted or error-free
• Defects will be corrected immediately
• The Service is free from viruses or harmful components
• Results from using the Service will be accurate or reliable

8.4 Third-Party Content

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

8.5 Professional Advice

The information on our Service is not intended as medical, nutritional, or professional advice. Consult with qualified professionals for specific dietary or health concerns.

9. Limitation of Liability

9.1 Liability Limits

In no event shall Glass nickel pizza, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from:

• Errors, mistakes, or inaccuracies of content
• Personal injury or property damage from your use of our Service
• Unauthorized access to our servers or personal information
• Interruption or cessation of transmission to or from our Service
• Bugs, viruses, trojan horses, or similar harmful code
• Food-related illness or allergic reactions
• Delivery delays or missed deliveries

9.2 Maximum Liability

Our total liability for any claim arising out of or relating to these Terms or our Service shall not exceed the greater of:

• $100 USD, or
• The amount you paid us for the specific service giving rise to the claim in the 12 months preceding the claim

9.3 Food Service Specific Limitations

Our liability related to food products is specifically limited to:

• Replacement of incorrect or defective food items
• Refund of the purchase price for unsatisfactory items
• We are not liable for allergic reactions if allergen information was not disclosed
• We are not liable for food spoilage due to delivery delays beyond our control

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

10. Indemnification

10.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless Glass nickel pizza and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

10.2 Covered Claims

Your indemnification obligations cover claims resulting from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any claim that your User Content caused damage to a third party
• False or misleading information you provide

10.3 Defense and Settlement Rights

We reserve the right to control the defense and settlement of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You may not settle any claim that affects us without our prior written approval.

10.4 Survival

This indemnification obligation will survive termination of your account and these Terms of Service.

11. Third-Party Links and Services

11.1 Third-Party Content

Our Service may contain links to third-party web sites or services that are not owned or controlled by Glass nickel pizza. This includes payment processors, delivery tracking systems, social media platforms, and review sites.

11.2 No Responsibility

Glass nickel pizza has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Glass nickel pizza shall not be responsible or liable, directly or indirectly, for any damage or loss caused by the use of any such content, goods, or services available through any such web sites or services.

11.3 Third-Party Terms Apply

Your interactions with third-party services are governed by their respective terms of service and privacy policies. We encourage you to review these documents before using any third-party services.

11.4 Payment Processors

We use third-party payment processors to handle credit card and other payment transactions. These processors have their own terms and privacy policies that govern your payment information.

11.5 No Endorsement

We do not endorse, warrant, or make any representations regarding the accuracy, validity, or reliability of any third-party content, products, or services referenced or linked from our Service.

12. Termination

12.1 Termination by Company

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or other customers
• Repeated order cancellations or chargebacks
• Non-payment for services
• Violation of applicable laws

12.2 Termination by User

You may terminate your account at any time by:

• Contacting us at [email protected]
• Following account deletion procedures on our website
• Ceasing to use our Service

12.3 Effect of Termination

Upon termination:

• Your right to use the Service will cease immediately
• Your account and all associated data may be deleted
• You remain liable for all charges incurred prior to termination
• Outstanding orders may still be processed
• Certain provisions of these Terms will survive termination

12.4 Survival

The following provisions shall survive termination of these Terms:

• Intellectual Property rights
• Disclaimer and Limitation of Liability
• Indemnification
• Governing Law and Jurisdiction
• General Provisions

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be interpreted and governed by the laws of the State of Connecticut, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.2 Dispute Resolution

We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute through direct communication, the following process applies:

• Informal negotiation for 30 days
• Mediation through a mutually agreed mediator
• Binding arbitration if mediation fails

13.3 Arbitration

Any legal action of whatever nature brought by either you or us (collectively, the "Parties") shall be commenced or prosecuted in the state and federal courts located in Connecticut, United States, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts.

13.4 Class Action Waiver

You agree that any arbitration or legal proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, no arbitration or legal proceeding shall be joined with any other proceeding or brought as a class action or representative action.

13.5 Time Limitation

Any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

14. Changes to Terms

14.1 Right to Modify

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Changes may be necessary due to:

• Legal or regulatory requirements
• Business model changes
• Security enhancements
• Service improvements
• User feedback and experience optimization

14.2 Notice of Changes

If a revision is material, we will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications
• Updates to our terms page with revision date

14.3 Acceptance of Changes

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

14.4 Rejection of Changes

If you do not agree to the new terms, please stop using the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. These Terms, together with our Privacy Policy and any other legal notices published on this website, shall constitute the entire agreement between us.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original provision.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver. The waiver of any such right or provision will be effective only if in writing and signed by our authorized representative.

15.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, at our sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their successors and assigns.

15.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms if such delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, government actions, pandemics, or natural disasters.

15.6 Headings

The headings in these Terms are for convenience only and have no legal or contractual effect. References to sections are references to sections of these Terms.

15.7 Electronic Communications

By using our Service, you consent to receiving electronic communications from us. These communications may include notices about your account and information concerning or related to our Service.

15.8 Language

These Terms are written in English. Any translation provided is for convenience only. In case of conflict between the English version and any translation, the English version shall prevail.

16. Contact Information